DomOk
Digital service for ordering a surety and documents for renting housing in Poland
COMPANY WEBSITE
From concept to launch
Development
120 hours
Testing
30 hours
Technology
WordPress
PROBLEMS AND CHALLENGES
The service is not available online.
No Online Presence
Customers could only order the service offline - the site did not offer a way to order it remotely.
Complex Service Logic
The service includes several options with different conditions that are difficult to explain without consultation.
Manual Data Entry
The form contains a significant amount of personal and contractual data, so it was important to make it as simple and convenient as possible.
GOALS
Creating a convenient online document ordering service
Simplified Order Flow
Build a clear path from document selection to order placement.
Clear Service Selection
Structure the offer and help the user quickly choose the appropriate type of guarantee.
Easy Form Experience
Optimize form filling and make data entry as consistent as possible.
Online Payment & Delivery
Integrate convenient payment and organize a clear scenario for receiving finished documents.
CHOOSING A SERVICE
Description
We created a clear structure of services so that the user can quickly select the desired type of guarantee or document.
Decision
We divided the proposals into scenarios and added a clear description of each option, its cost, and features.
Result
The user immediately understands which document he needs and can proceed to the registration without unnecessary steps.
ONLINE ORDERING
Description
It was necessary to simplify filling in a large amount of data to complete a document.
Decision
We developed a step-by-step form with separate fields for the home address, resident data, contact information, and delivery.
Result
The service registration process has become clear and convenient even without additional consultation.
PAYMENT AND DELIVERY
Description
It was necessary to organize the full order cycle without the need to switch to third-party services.
Decision
We integrated online payment via Przelewy24 and provided for receiving finished documents via InPost and by email.
Result
The user can go all the way from choosing a service to receiving a document online.
We have created a modern digital service for document processing that combines convenient information submission, simple ordering of services, and online payment.
Convenient service ordering: We have developed a clear service registration script with simple and logical forms so that the user can quickly provide the necessary data without unnecessary steps.
Online payment: We have integrated a payment system to allow you to securely pay for services directly on the website, shortening the path from choosing a service to ordering it.
Adaptive user experience: We optimized the interface for smartphones, tablets, and desktops, ensuring comfortable use of the service regardless of the device.
«"We received a modern and convenient website that significantly simplified our clients' interaction with the service. The M1 Development team took into account the specifics of our services, implemented convenient order forms and online payment. We are satisfied with the result."»
— Customer feedback